Returns & Refunds

Return Policy
At Hkkongsing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the delivery date, provided that the item is in its original condition, unworn, and with all tags attached.

How to Initiate a Return

1. Contact Us: Email us at [email protected] with your order number and the reason for your return.
2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number and detailed instructions on how to return your item.
3. Ship the Item: Please securely package the item and include the Return Authorization Number inside the package. You are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

Refund Policy

• Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping Costs: Please note that original shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.

Exchanges
If you would like to exchange an item for a different size or style, please contact us at [email protected] to arrange an exchange. Exchanges are subject to product availability.

Non-Returnable Items
Certain items are non-returnable, including:

• Items marked as final sale.
• Gift cards.

Shipping Information
We offer free shipping on all orders over $35. For orders under $35, a shipping fee of $6.99 applies.

Contact Us
If you have any questions about our Returns & Refunds policy, please contact us at:

[email protected]

Address:
NO. 98 ARGYLE STREET,
FU TAO BUILDING,
RM22 2/F,
Mong Kok,
Hong Kong

Email: [email protected]